About EMERALD MOVERS
Welcome to EMERALD MOVERS, your trusted moving company in Los Angeles. We specialize in the safe and efficient transportation of small and bulky items, as well as full house moves. Our priority is to provide top-notch service to private individuals, homeowners, and businesses. At EMERALD MOVERS, we strive to make your moving experience stress-free and seamless. Click here to learn more about our services!
Privacy Policy
1. Introduction
Welcome to Emerald Movers (“Company,” “we,” “our,” or “us”). This Privacy Policy and Terms and Conditions (“Agreement”) govern the use of our services, including but not limited to local and long-distance moving, packing, storage, and handling of furniture and personal items. By using our services, you (“Customer,” “you,” or “your”) agree to the terms outlined below.
The primary purpose of this Agreement is to protect Emerald Movers from liability, clarify our responsibilities, and outline the legal framework governing our services.
2. Privacy Policy
2.1. Information We Collect
We collect the following information to facilitate our services:
• Personal Information: Name, phone number, email address, and billing address.
• Payment Information: Credit card details or other payment methods (processed through secure third-party payment processors).
• Move-Related Information: Pick-up and drop-off locations, item descriptions, and special instructions.
• Device Information: IP addresses, cookies, and browser information when using our website.
2.2. How We Use Your Information
Your personal data is used for the following purposes:
• To schedule and manage moving services.
• To process payments and send invoices.
• To communicate regarding your move, including confirmations and updates.
• To improve our services and customer experience.
• To comply with legal obligations or protect our business from fraudulent activities.
2.3. Data Protection and Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or loss. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
2.4. Third-Party Sharing
We do not sell your personal information. However, we may share it with:
• Service providers (e.g., payment processors, subcontractors).
• Legal authorities if required by law.
• Insurance providers in case of claims.
2.5. Customer Rights
You have the right to:
• Request access to your data.
• Correct inaccurate information.
• Request deletion of personal data (subject to legal requirements).
• Opt out of marketing communications.
For privacy-related requests, contact us at [Insert Contact Email].
3. Terms and Conditions
3.1. Scope of Services
Emerald Movers provides moving, packing, and delivery services within Los Angeles and surrounding areas. Our services are subject to availability and scheduling.
3.2. No Liability for Loss or Damage
Emerald Movers is not responsible for any damage, loss, or deterioration of items during or after the move. The customer assumes all risks associated with transporting their belongings.
By using our services, you acknowledge and agree that:
• All items are moved at the customer’s sole risk.
• Emerald Movers will not provide reimbursement or replacement for damaged, lost, or missing items.
• We do not offer any insurance or valuation coverage. Customers seeking coverage must obtain their own insurance.
• Fragile items must be packed securely by the customer. If a customer requests packing services, we do not guarantee the protection of items from damage.
• Customers must inspect their items immediately upon delivery. Any claims or complaints will not be considered after the move is complete.
3.3. Excluded Items
Emerald Movers does not transport the following:
• Hazardous materials (flammables, chemicals, explosives).
• Perishable goods.
• Cash, jewelry, high-value collectibles, or important documents.
• Items exceeding weight or size limits (determined at our discretion).
If any of the above items are included in the move without prior disclosure, Emerald Movers assumes no liability for loss, theft, or damage.
3.4. Cancellations and Rescheduling
• Cancellations made more than 48 hours before the scheduled move: Eligible for a full refund (minus any transaction fees).
• Cancellations within 48 hours of the move: Subject to a 50% cancellation fee.
• Same-day cancellations or no-shows: Non-refundable and subject to the full cost of the move.
3.5. Payment Terms
• A deposit is required to secure the booking.
• Remaining balance is due upon completion of the move.
• Payments can be made via credit card, debit card, or other approved methods.
• Late payments may result in additional fees or legal action.
3.6. Customer Responsibilities
• Packing: Customers are responsible for securely packing their belongings. If they opt for our packing services, we make no guarantees regarding the protection of items.
• Disassembly/Reassembly: We are not responsible for disassembly or reassembly of furniture unless agreed upon beforehand.
• Supervision: Customers (or a designated representative) must be present during the move.
• Parking and Access: Customers must ensure suitable parking and clear access to locations. Any fines, fees, or additional labor required due to lack of access will be billed to the customer.
3.7. No Claims or Disputes
By using Emerald Movers, the customer agrees that:
• No claims for damages, loss, or missing items will be accepted.
• No refunds, deductions, or reimbursements will be granted for any reason.
• Any disputes must be resolved privately, and legal claims against Emerald Movers will not be pursued.
3.8. Indemnification
The customer agrees to indemnify, defend, and hold harmless Emerald Movers, its employees, and subcontractors from any claims, damages, losses, liabilities, or expenses arising from:
• Damage to property or belongings.
• Customer negligence in packing or preparing items.
• Unsafe moving conditions (e.g., unstable furniture, hazardous pathways).
• Non-payment or fraudulent transactions.
4. Governing Law & Jurisdiction
This Agreement is governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County.
5. Contact Information
For questions about this Agreement, contact:
Emerald Movers
30473 Mullholland Hwy.,
Ste 110
Agoura Hills
CA 91301
323.401.3915
By booking with Emerald Movers, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms and Conditions.
Terms of Service
Terms of Service
Emerald Movers – Los Angeles
1. Introduction
Welcome to the website of Emerald Movers (“Company,” “we,” “our,” or “us”). By accessing and using this website (“Site”) and our services, you (“Customer,” “you,” or “your”) agree to the following Terms of Service (“Agreement”). These terms govern the use of our website, booking system, and moving services.
By using our services, you acknowledge and agree that Emerald Movers is not responsible for any damage, loss, or theft of any item, nor for any injury, liability, or expense resulting from our services. The customer assumes all risks and responsibilities.
2. Use of the Website
By using our website, you agree that:
• You are at least 18 years old and legally capable of entering into a contract.
• All information provided is accurate and complete.
• You will not use the site for fraudulent, unlawful, or harmful purposes.
• We are not responsible for technical issues, website downtime, or errors.
We reserve the right to modify or discontinue any part of the website at any time without notice.
3. Limitation of Liability & Customer Assumption of Risk
Emerald Movers is not responsible for any damage, loss, theft, or destruction of any items, property, or belongings before, during, or after the moving process. The customer assumes full responsibility for all items being transported.
By using our services, the customer agrees that:
• All items are moved at their sole risk.
• Emerald Movers assumes no liability for any damage, breakage, scratches, dents, or loss of items.
• Customers are solely responsible for obtaining insurance to cover their items if desired.
• Emerald Movers does not offer or provide valuation coverage or reimbursement for any damaged or lost property.
If items are lost, stolen, or damaged during the move, Emerald Movers has no obligation to replace, repair, or reimburse the customer in any manner.
4. No Liability for Injuries or Accidents
The customer acknowledges and agrees that:
• Emerald Movers is not responsible for any injuries sustained by the customer, their family members, guests, or any third parties during the moving process.
• Emerald Movers is not responsible for any accidents, falls, or physical harm occurring at the moving location, in transit, or at the delivery site.
• Customers must ensure a safe and accessible environment for our movers. Any hazardous conditions are the customer’s responsibility.
The customer assumes full responsibility for any accidents or injuries occurring during the move.
5. Service Limitations & Exclusions
Emerald Movers does not move or transport:
• Hazardous materials (flammables, chemicals, explosives).
• Perishable goods.
• High-value items (cash, jewelry, rare collectibles, personal documents).
• Items exceeding weight or size limits (determined at our discretion).
If such items are transported without prior disclosure, Emerald Movers assumes no liability for damage, loss, or theft.
6. Cancellations & Payment Terms
• A deposit is required to confirm any booking.
• All payments are final and non-refundable once services are rendered.
• Cancellations made within 48 hours of the scheduled move will incur a 50% cancellation fee.
• Same-day cancellations or no-shows will be charged the full cost of the move.
• Late payments may result in additional fees, interest charges, or legal action.
7. Indemnification
The customer agrees to indemnify, defend, and hold harmless Emerald Movers, its employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
• Any damage or loss to the customer’s property.
• Any injury sustained by the customer or third parties.
• Customer negligence, including improper packing or unsafe moving conditions.
• Failure to comply with these Terms of Service.
8. No Claims, Refunds, or Disputes
The customer agrees that:
• No claims for damage, loss, or theft of items will be accepted under any circumstances.
• No refunds, deductions, or reimbursements will be granted for any reason.
• Any disputes must be resolved privately, and no legal claims will be pursued against Emerald Movers.
9. Governing Law & Jurisdiction
This Agreement is governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County.
10. Changes to These Terms
Emerald Movers reserves the right to update or modify these Terms of Service at any time without notice. Continued use of our website or services constitutes acceptance of the updated terms.
11. Contact Information
For any questions regarding these Terms of Service, contact us at:
Emerald Movers
30473 Mullholland Hwy.,
Ste 110
Agoura Hills
CA 91301
323.401.3915
By using this website and our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.